Overview

To access your OnPay payroll data, we'll need you to add us as an outside collaborator on your OnPay account. This gives us access to your payroll reports for bookkeeping. Setup takes about 5 minutes.

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What You'll Need

Access to your OnPay account with permissions to manage company users

Your OnPay account password (you'll be prompted to confirm it during setup)

Setup Instructions

Log into your OnPay account.
On your dashboard, click Company.
Within the My Company tab, scroll down to Company Users and click to expand.
Scroll down to Outside Collaborators and click the blue + button.
Enter the following information:
- Relationship: Accountant/Bookkeeper
- First Name: Bench
- Last Name: Accounting
- Email Address: thirdpartylogins+your.business.name@bench.co
Enter your account password when prompted.
Click Invite.
You should now see Bench Accounting listed under Outside Collaborators. Click on the user to expand the details.
Under User Permissions, toggle Submit Payroll to On and leave Add and Remove other Outside Collaborators set to Off.

Note: Permissions save automatically once toggled — no save button is needed.

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Please message your bookkeeper to let them know this has been completed, as the email invite link is not a monitored email.

What To Expect After Setup

Once you've sent the invite and set the permissions, our team will receive the invitation and finalize access — typically within one business day. No further action is needed on your end.

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Troubleshooting

I don't see "Company Users" or "Outside Collaborators."
You may not have admin-level access. Check with whoever originally set up your OnPay account.
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I'm not sure what to use for the email address.
Replace your.business.name with your actual business name, no spaces. For example, if your business is Maple Goods, the email would be thirdpartylogins+maple.goods@bench.co. Your bookkeeper can confirm the exact format.
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I forgot to set the permissions after sending the invite.
Go back to Company → Company Users → Outside Collaborators, click on Bench Accounting, and toggle Submit Payroll to On.
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The permissions don't seem to be saving.
They save automatically — there's no save button. If the toggle switches to On, the permission has been applied.

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Related Resources

Company Users: Grant Payroll Access by Role — OnPay Help

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