Overview

Setting up a third-party login for Frost Bank gives your Bench bookkeeping team view-only access to your Frost Bank Account(s). This allows your bookkeeper to download statements and view check details on your behalf so you don't have to manually upload them each month.

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What You'll Need

A Frost Bank Business online account
Access to the account owner's login credentials
Admin-level permissions to add authorized users

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Setup Instructions

Log in to Frost Online Banking as the main admin.
Go to Administration / Users / Manage Users (wording may vary).
Choose Add New User
Enter our information:

Name: Bench Accounting
Email: thirdpartylogins+business.name@bench.co
Phone Number: 650-466-0173

Assign a role:

“View only”

Set limits:

View statements
Download transaction

Send Invitation

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What To Expect After Setup

Once you've finished the steps above, please let your team know via the Bench app message feed. We will log in and finalize the connection — typically within one business day.

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Troubleshooting

1. Bench never receives the invite email

Cause: Email filter, typo, or delay.

Fix:

Confirm the email address is spelled correctly in the user setup screen
Check spam/junk/promotions folders
Resend the invitation
If still missing, try using a different email domain (Gmail tends to work best)

2. They can log in but see no accounts

Cause: Permissions weren’t assigned properly.

Fix:

Go back to User Management / Permissions
Make sure the correct accounts are checked (not just “view company info”)
Save changes and have them log out/in again

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3. Bench can’t perform actions (like downloads or transactions)

Cause: Role is too restrictive.

Fix:

Check assigned role:
- “View only” = no downloads in some setups
- “Transactions” or “Account access” needed for exports
Adjust permissions individually instead of relying on preset roles

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